Although created to provide you with years of longevity, your LL Loves jewellery is still delicate and should be handled with care. We do not recommend swimming, bathing or wearing your jewellery during sporting activities. All Sterling Silver jewellery will tarnish. A mix of heat and oxygen in the air causes this. This will happen much faster when it comes into contact with agents such as acidic skin ph, perfume, skin care creams, salty air, sulphur, chlorine etc. It is not a manufacturing fault. Please remove your jewellery also when cleaning and it should not be exposed to UV light.
Your LL Loves jewellery should be stored away from heat and direct sunlight and never stored in a bathroom or similar space. We always recommend storing your jewellery in a dark jewellery box to help prevent tarnishing.
If your LL Loves jewellery should dull after wear or tarnish when not being worn then we recommend cleaning your silver with a silver cloth. Semi Precious stone jewellery should be washed lightly with fairy liquid and warm water and gently rubbed with a cloth. Never submerge your Semi Precious stones, as they are likely to be porous.
Unless the items are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning items to LL Loves. We would recommend that you use the Royal Mail's Signed For Delivery Service or a service that provides you with proof of delivery and compensation up to the price of your items. We are not held responsible for any items that are returned but not received by us or have been damaged in transit due to poor packaging.
If the Goods are faulty then the postage costs will be refunded.