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Caring for your LL Loves Jewellery

Although created to provide you with years of longevity, your LL Loves jewellery is still delicate and should be handled with care. We do not recommend swimming, bathing or wearing your jewellery during sporting activities. All Sterling Silver jewellery will tarnish. A mix of heat and oxygen in the air causes this. This will happen much faster when it comes into contact with agents such as acidic skin ph, perfume, skin care creams, salty air, sulphur, chlorine etc. It is not a manufacturing fault. Please remove your jewellery also when cleaning and it should not be exposed to UV light.

Your LL Loves jewellery should be stored away from heat and direct sunlight and never stored in a bathroom or similar space. We always recommend storing your jewellery in a dark jewellery box to help prevent tarnishing.

If your LL Loves jewellery should dull after wear or tarnish when not being worn then we recommend cleaning your silver with a silver cloth. Semi Precious stone jewellery should be washed lightly with fairy liquid and warm water and gently rubbed with a cloth. Never submerge your Semi Precious stones, as they are likely to be porous.

 

Warranty

All LL Love items come with a 6 month warranty. If within this period your item develops a fault due to an error in manufacture, it will be repaired or replaced. Accidental damage/ breakage can be repaired at a small cost. All items purchased online can be tracked with date to state all warranty claims. Should your item require repair outside of the stated time-frame or without a warranty card then please contact us using the Contact Us form on the website for a repair cost.

Returns

We want you to be delighted with the jewellery you buy from LL Loves. If for whatever reason you are less than thrilled with the jewellery you have purchased you may return your order within 7 days from receiving it.

All we ask is that you return the jewellery unworn and in the condition in which it was received with original packaging (signature bag, box etc). You will be issued with a refund by the same method of payment within 14 days of your returned goods being received. We are unable to refund postage and packaging costs.

Items that are returned in an unsaleable condition (or returned after the permitted 7-day return timescale) will not be accepted and will be returned to the customer.

LL Loves is unfortunately unable to accept the return of:

 

Unless the items are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning items to LL Loves. We would recommend that you use the Royal Mail's Signed For Delivery Service or a service that provides you with proof of delivery and compensation up to the price of your items. We are not held responsible for any items that are returned but not received by us or have been damaged in transit due to poor packaging.

If the Goods are faulty then the postage costs will be refunded.

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